If you have any questions please email me. You can also call or text 1.970.682.4842.
Payment
- All sales final.
- Payment for single lessons is due in full when the lesson is scheduled.
- Tuition for weekly lessons is invoiced on the 25th of each month for the upcoming month (e.g. September is invoiced on August 25th).
- Tuition for weekly lessons is due within 15 days of the invoice date. A $15 late fee will be added to overdue invoices.
- You will be emailed an invoice for lessons. You may pay online by eCheck, Visa, MasterCard, Discover, American Express, or PayPal. I also accept payment in-person by cash or check.
- You can stop weekly lessons at the end of any month and there is no cancellation fee. If possible, please let me know at least two weeks before dropping lessons.
- There are no refunds for lessons except in the case of my unscheduled absence. If I am unable to teach a lesson I will refund the full cost of that lesson.
Scheduling
- Lessons are available at my studios or online.
- I normally teach one-on-one. If you would like to book lessons for a group, please email me.
- I book in multiples of 30 minutes. I do not currently offer 45 minute lessons.
- Weekly lessons spots are always the same day and time. There are a few weeks off each year, you can check the calendar for the current schedule.
- Single lessons are booked for a specific date and time. Please be sure you will be available for the lesson before booking.
- I am in US Mountain time and Colorado observes Daylight Savings Time. We vary between UTC-7:00 and UTC-6:00 depending on the time of year. Double check with me on times if you’re booking from another time zone.
Attendance
- Please be on time.
- If you are going to be late, please email vic@vicdillahay.com or call or text (970) 682-4842. I may leave or start the next lesson if you are more than 10 minutes late without notice.
- For online lessons, I will call at your lesson time. If you miss my call, feel free to call me back during the lesson time.
- Please let me know as soon as possible if you are unable to attend a lesson. I can record a video lesson or we may be able to do a lesson online instead.
- Please do not skip lessons because you haven’t practiced. We can always review and it’s a great opportunity to work on practice strategies.
- There are no refunds or reschedules for lessons that are missed without notice.
Weather
- If you feel travel conditions are unsafe, please call or text me at (970) 682-4842. We can do an online or recorded lesson instead.
- If Boomer Music is closed, all lessons will be recorded or online. I will normally also move lessons online if Fort Collins is on accident alert.
- I’ll let you know if lessons are moved online by 10:00am via text or email. I may also make the change later in the day if the weather changes suddenly.
Illness and Injury
- Pain while playing an instrument is bad. If you experience pain while playing, stop and see a doctor as soon as possible.
- If you need to cancel due to illness or injury, please contact me as soon as you can so we can switch to a recorded or online lesson instead.
- Masks are currently not required for Boulder or Larimer counties. We can still both wear masks during your lesson if you prefer.
- Please do not risk your and your fellow students’ health by coming to the studio while you are ill. If I believe you contagious or are too sick to play, I will send you home immediately.
- If I am sick, we will switch to either an online or recorded lesson.